Terms and Conditions

Welcome to Luena.online
These Terms & Conditions outline the rules and regulations for the use of Luena’s website and services. By accessing or placing an order with us, you agree to comply with these terms.

1. Company Information
Luena is an independent fashion brand owned and operated by [Your Legal Business Name], based in India. We sell apparel and accessories to customers in the USA, India, and worldwide.

2. Products
All products displayed on Luena.online are genuine and described with accurate details to the best of our ability. Product colors may vary slightly due to screen settings.

3. Orders & Payments
Orders are confirmed once payment is successfully processed through our secure payment gateway. We reserve the right to cancel any order in case of stock unavailability or suspected fraudulent activity.

4. Shipping & Delivery
We work with trusted delivery partners to ensure timely delivery. Estimated delivery timelines are mentioned on product pages but may vary due to external factors.

5. Returns & Exchanges
Please refer to our Return & Refund Policy for complete details on product returns, exchanges, and refunds.

6. Governing Law
These terms are governed by the laws of India, without regard to its conflict of law provisions.